Consumer self-defense for times like these
The first in the Smart Money: Consumer self-defense for times like these, The Real Cost of Communicating is a 12-page pamphlet detailing the struggles consumers are having with the telecommunications industry as well as their own government in Ottawa. The Smart Money series provides straightforward yet critical information on issues like these that families face today — and advice on how the public can fight back.
Another pamphlet in the NUPGE series: Smart Money: Consumer self-defense for times like these. Scavengers in the debt crisis exposes the predatory nature of the Pay Day Loan industry in Canada. The piece explains the regulations by province, if any, to ensure readers understand what the companies can charge.
The third piece in the consumer advocacy series Smart Money: Consumer self-defense for times like these. Surviving the Credit Crunch takes a look at the debt load of Canadians as they try to recover from the 2008 recession. Debt is at an all-time high for Canadians and corportions are making a killing from us. From the gouging interest rates charged by banks and credit card companies to ever-rising ATM fess to predatory loans, this publication lays out the problems but also provides way people can fight back.
Why are Canadians charged some of the highest fees in the world which provide for some of the highest revenues while having some of the lowest rates of cell phone usage? Why is the government standing idly by refusing to play a role in regulating this industry?
Canada has some of the highest costs for cellular use in the world, yet the big telcom companies continue to raise rates.
Despite a mandate to represent all major companies in Canada's wireless industry, the three smaller ones say the CWTA has consistently failed to act on, and thwart, measures to increase the competitiveness of the industry.
"Unless decision-makers take action, Canadians will continue to face poor service and punitive high prices, and will continue to fall behind the rest of the industrialized world.” - Steve Anderson, OpenMedia.ca executive director.
"We need the federal government to take a stronger role in monitoring the sector and making regulations mandatory rather than leaving it up to the discretion of self-interested big business." - James Clancy, NUPGE National President.
"Canadians are looking for action on predatory service fees and the outrageous costs of mobile services, not just another lecture about how to spend more wisely."
“The ultimate goal is, they were overcharging people, charging people wrongly and we want the money back,” said Tony Merchant, a lead lawyer in the class action suit.
Harper government chooses the side of big banks once again as it removes requirement to use independent ombudsman to resolve customer complaints.
Do Canadian consumers really have a new ally with the Competition Bureau in their fight against high priced credit cards companies?
No formal admission of fault but Bell agrees to address complaints of customers charged late fees despite paying bills on time through a financial institution.