Why are Canadians charged some of the highest fees in the world which provide for some of the highest revenues while having some of the lowest rates of cell phone usage? Why is the government standing idly by refusing to play a role in regulating this industry?
Consumer self-defense for times like these
Canada has some of the highest costs for cellular use in the world, yet the big telcom companies continue to raise rates.
Despite a mandate to represent all major companies in Canada's wireless industry, the three smaller ones say the CWTA has consistently failed to act on, and thwart, measures to increase the competitiveness of the industry.
"Unless decision-makers take action, Canadians will continue to face poor service and punitive high prices, and will continue to fall behind the rest of the industrialized world.” - Steve Anderson, OpenMedia.ca executive director.
"We need the federal government to take a stronger role in monitoring the sector and making regulations mandatory rather than leaving it up to the discretion of self-interested big business." - James Clancy, NUPGE National President.
"Canadians are looking for action on predatory service fees and the outrageous costs of mobile services, not just another lecture about how to spend more wisely."
“The ultimate goal is, they were overcharging people, charging people wrongly and we want the money back,” said Tony Merchant, a lead lawyer in the class action suit.
Harper government chooses the side of big banks once again as it removes requirement to use independent ombudsman to resolve customer complaints.
Do Canadian consumers really have a new ally with the Competition Bureau in their fight against high priced credit cards companies?
No formal admission of fault but Bell agrees to address complaints of customers charged late fees despite paying bills on time through a financial institution.
'Canadians are being bilked by their cellular providers while the government sits idly by and does nothing to prevent it.' - James Clancy.
'We need to arm ourselves as never before with information that will help us make the best decisions for our families.' - James Clancy.
Contract termination fees capped at $50 by Nova Scotia NDP.
Cellular customers still getting gauged by high costs and unexpected fees; Ontario says it will introduce new legislation.