Despite a mandate to represent all major companies in Canada's wireless industry, the three smaller ones say the CWTA has consistently failed to act on, and thwart, measures to increase the competitiveness of the industry.
Smart Money: Consumer Self-Defence for Times Like These
The National Union of Public and General Employees has been a strong advocate of consumer protection and fairness for decades. Hard-working Canadians see their earnings and savings dwindle to the benefit of large corporations. This is especially evident during this recession, where banks continue to make massive profits while more and more families fall into debt. At the same time, we see the Harper government sitting back, providing inadequate assistance to those unemployed or struggling to make ends meet.
The National Union’s Smart Money series will help shed light on issues of concern to the public. Each paper provides different ways people can get involved, make a difference and survive in tough times like these.
"Unless decision-makers take action, Canadians will continue to face poor service and punitive high prices, and will continue to fall behind the rest of the industrialized world.” - Steve Anderson, OpenMedia.ca executive director.
Ready, set, record!
Tell the wireless industry to stop gauging consumers. Tell the CRTC what you want to see in the new wireless Code of Conduct: http://consultation.crtc.gc.ca/
"We need the federal government to take a stronger role in monitoring the sector and making regulations mandatory rather than leaving it up to the discretion of self-interested big business." - James Clancy, NUPGE National President.
"Canadians are looking for action on predatory service fees and the outrageous costs of mobile services, not just another lecture about how to spend more wisely."
“The ultimate goal is, they were overcharging people, charging people wrongly and we want the money back,” said Tony Merchant, a lead lawyer in the class action suit.
Harper government chooses the side of big banks once again as it removes requirement to use independent ombudsman to resolve customer complaints.
Contract termination fees capped at $50 by Nova Scotia NDP.
Cellular customers still getting gauged by high costs and unexpected fees; Ontario says it will introduce new legislation.
Share your stories about your cellular experience with OpenMedia.ca
"We need more Canadians to closely examine these rising costs and think about how much this adds up to each month. Take this evidence to the bank and ask for your money back." - James Clancy, NUPGE National President.
Join the campaign to demanding Western Union cap its user fees - sign the petition!
Telus is the first of the big three telcommunications companies to drop roaming fees.
Following broad public consultation the report is a comprehensive look at the need for an open digital policy in Canada.
Supporters across the country will be gathering signatures on the Stop The Meter CRTC petition. The signed petitions will be used to push decision makers to put a stop the new Internet usage fees.
This government must stop lecturing Canadians about what more they can do and focus on making serious changes to ease the burden on families and communities - James Clancy, NUPGE national president.
“This is the same old story of hard-working families getting gouged by greedy corporations,” says James Clancy, NUPGE national president.
Do Canadian consumers really have a new ally with the Competition Bureau in their fight against high priced credit cards companies?
No formal admission of fault but Bell agrees to address complaints of customers charged late fees despite paying bills on time through a financial institution.
'Canadians are being bilked by their cellular providers while the government sits idly by and does nothing to prevent it.' - James Clancy.
'We need to arm ourselves as never before with information that will help us make the best decisions for our families.' - James Clancy.
NUPGE has launched a new program designed to help those who are often overlooked. Contract workers, the self-employed, workers on leave and retirees just to name a few can find themselves on the outside looking in.